From call center technology to staffing issues, from picking and packing to customer service--if it has to do with catalog operations and management, chances are you'll find a recent CATALOG AGE article about it here.

United They Stand — and Save For many catalogers, says Derrick Egbert, the whole can be greater — and more cost-efficient — than the sum of its parts. To that end, the... May 1, 2004 , Catalog Age Operations and Management: Marrying Ops and Marketing Your operations workers aren't just fulfilling customer orders; they're fulfilling your company's marketing plans and communicating directly with the... May 1, 2004 , Catalog Age Operations and Management: New Product Review, with an Ops Eye A major complaint of the operations team is that new marketing and merchandising initiatives don't always work with the existing packaging supplies.... May 1, 2004 , Catalog Age Operations and Management: Taming Turf Wars Getting operations personnel to work with the marketers isn't always easy. “Ops is concerned with the details, and marketing is concerned with... May 1, 2004 , Catalog Age Catalog CRM: First Things First--The Three P Factors The concept of customer relationship management (CRM) is simple: The integration of people, processes, and technology helps a company effectively manage... May 1, 2004 , Catalog Age Taylor Corp. to Shutter Executive Greetings’s Connecticut HQ Taylor Corp., the North Mankato, MN-based catalog holding company that won a bankruptcy court auction to acquire multititle business stationery cataloger... Apr 23, 2004 , Catalog Age-Lead the Evolution Spiegel Sheds Most of Flagship Catalog's Staff The shrinking of Spiegel Corp. continues: The Downers Grove, IL-based company announced on April 20 that it would lay off 225 employees. According to... Apr 20, 2004 , Catalog Age-Lead the Evolution Live from NCOF: Small Warehouse Changes Add Up Chicago—Cost-cutting remains the mantra of most businesses. Luckily, says Marc Wulfraat, managing partner at logistics consultancy Kom International,... Apr 19, 2004 , Catalog Age-Lead the Evolution Live from NCOF: Taking the LEAP Chicago—The word “leadership” has been bandied about so frequently, it’s all but lost its meaning, according to Steve Farber, president of management... Apr 19, 2004 , Catalog Age-Lead the Evolution Golfsmith, Golf Digest Magazine Ink Fulfillment, Advertising Deal Golf equipment cataloger/retailer Golfsmith on April 13 entered into a partnership with The Golf Digest Cos. to handle all the fulfillment for Golf Digest... Apr 14, 2004 , Catalog Age-Lead the Evolution